Shipping policy

 

Shipping Policy

Thank you for visiting and shopping at Skin Joy Soap. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method	Estimated delivery time	Shipment cost
USPS Priority Mail	1-4 business days** depending upon location	Depends upon total order weight
USPS Ground Advantage	3-5 business days** depending upon location	Depends upon total order weight
Local Direct Delivery (Murfreesboro Only)	1-5 business days***	$4.75 - $7.00
Local Murfreesboro Pick-up (contactless)	Orders are typically ready 48-hours after time of order**** 7 AM to 7 PM pick-up (must be pre-coordinated)	Free

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

** Delivery delays can occasionally occur, especially during busy shopping periods, like those occurring around Black Friday, Christmas, Valentine's Day and Mother's Day.

*** We may at our convenience decide to ship a local delivery order, if we should decide to do this any additional shipping fees are incurred at no additional expense to the customer.  

 **** Local pick-up is offered for the convenience of and cost savings to the customer.  Our soap lab is private as we do not have a retail storefront.  Pick-up MUST be coordinated via text or email - you will receive an email when your order is ready, and you will receive periodic reminders if you have not scheduled pick-up.  If you place an order (at least) 24-hours BEFORE a scheduled in-person event where Skin Joy Soap will have a booth, and you wish to pick-up your order at the market, please indicate this in order notes or confirm via email/text 24-hours in advance; we will have your order ready for your pick-up at the market.      

 

Damages

Skin Joy Soap is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please take photos of damaged packaging and save all packaging materials and damaged goods to aid in filing a claim.

 

Missing Packages

If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more prevalent and it is not the responsibility of Skin Joy Soap or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.